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Estimates & Change Orders

Creating Professional Estimates

Building winning estimates

At a Glance

  • Create an estimate from the Estimates menu → New Estimate → fill in customer, line items, and terms → Save or Send
  • Approved estimates can be converted to invoices with one click
  • Configure defaults in Settings > Estimates to save time on every estimate

Send winning estimates that help you close more jobs.

Creating a New Estimate

  1. Navigate to Estimates from the main menu
  2. Click New Estimate or the + button
  3. Select or create a customer
  4. Add your line items with descriptions and pricing
  5. Set deposit requirements and validity period
  6. Review and click Save as Draft or Send

Tip: Configure your default settings in Settings > Estimates (estimate prefix, validity period, deposit defaults, tax rate) before creating your first estimate.

Adding Line Items

Break down your pricing clearly:

Field Description Example
Item name Work or materials, in one line "Labor - Deck installation"
Description (optional) Extra detail shown under the item name. Tap Add description on the line to open it. "Frame, deck boards, rails, and cleanup"
Quantity Units or hours 24
Unit Measurement type Hours, Sq Ft, Each
Rate Price per unit $65.00
Amount Auto-calculated $1,560.00

Best practices for line items:

  • Keep the item name short and put the scope of work in the description
  • Group items by phase or category
  • List materials separately from labor
  • Mark optional items clearly

Setting Deposit Requirements

To require upfront payment:

  1. Open the estimate's deposit section
  2. Choose a deposit type:
    • Percentage: e.g., 50% due upon acceptance
    • Flat Amount: e.g., $500 deposit required
    • None: no deposit required
  3. The deposit amount displays prominently on the estimate

Setting a Validity Period

Create urgency by setting an expiration:

  1. Choose Expiration Date for a specific date
  2. Or select Valid For and enter number of days (7, 14, 30)
  3. Avoid "No Expiration": material costs and availability change over time

Adding Terms and Conditions

Include your standard terms:

  • Payment terms
  • Warranty information
  • Scope limitations
  • Change order policy

These appear at the bottom of the estimate document.


Selecting a Customer

Choose who receives the estimate:

  1. Existing Customer: Search and select from your database
  2. New Customer: Create a customer record during estimate creation
  3. Contact details auto-populate from the customer profile

Understanding Estimate Statuses

Track where each estimate stands:

Status What It Means
Draft Saved but not sent: fully editable
Sent Emailed to customer
Viewed Customer opened the portal link
Approved Customer signed and accepted
Declined Customer rejected
Expired Past the validity date

Note: "Viewed" status tracks when customers open the portal link. Forwarded emails or privacy-enabled email clients may not trigger this status.


Converting an Approved Estimate to an Invoice

Once your customer approves:

  1. Open the approved estimate
  2. Click Convert to Invoice
  3. Review the invoice: line items, taxes, and terms carry over automatically
  4. Send the invoice to your customer

The invoice links back to the original estimate. If a deposit was paid, that amount is already reflected.


Duplicating an Existing Estimate

Save time on similar projects:

  1. Open an existing estimate
  2. Click Duplicate
  3. Update customer and project details
  4. Save and send

Best Practices

  1. Respond quickly: Send estimates within 24 hours
  2. Be detailed: Itemize clearly to build trust
  3. Follow up: Don't wait for customers to respond
  4. Set expirations: Create urgency to decide
  5. Include photos: Attach visual references for clarity

Previous: Recurring Invoices Next: Digital Signatures & Approvals

What Happens Next

  1. 1Customer receives an email with a link to view the estimate
  2. 2Status changes to 'Sent' in your dashboard
  3. 3Track engagement: status updates to 'Viewed' when they open it
  4. 4Customer can approve or decline directly from the portal
  5. 5You get notified when they take action: once approved, convert the estimate to an invoice with one click

Common Questions

Can I edit a sent estimate?
Sent estimates have limited editing to maintain records. If major changes are needed, duplicate the estimate and send a revised version.
Customer says they didn't receive the estimate?
Check the customer's email address for typos. Ask them to check spam/junk folders. You can resend from the estimate details page.
How do I track if a customer viewed my estimate?
Status changes to 'Viewed' when they open the portal link. Check the estimate's status in your dashboard.
What happens to deposits when I convert to invoice?
Deposits paid upon approval are automatically reflected on the invoice as a credit.
Can I have multiple estimates for the same customer?
Yes. Each estimate is independent. Use descriptive project names to keep them organized.

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